Sunday, June 22, 2014

PureVPN Cannot Connect, Error 720 [Random]


I use PureVPN for my VPN needs. I recently come across the following error: 
"VPN Error: 720: A connection to the remote computer could not be established.  You might need to change the network settings for this connection."

PureVPN reports errors at the bottom of the app as it happens, and also logs in in the "support" section (Support and Packages -> Support). 

After Googling around and trying a few things, I find this working solution at https://forum.purevpn.com/forum/computer/windows/88915-windows-error-720

As noted in the solution, it appears 4 of my miniport drivers show error under Window's Device Manager. I "update" the driver to something I can remove – as suggested by the article – and then remove the drivers. After remove, PureVPN can connect again. 

For my situation, I did not need to run devcon.exe as noted in the solution. The driver reinstalled after reboot.

If you are working from a secondary non-adminastrator account, open a admin command prompt, and run the following to access system properties 
control.exe %windir%\system32\sysdm.cpl
EDIT: I come across the issue again--only this time the miniport drivers appear fine (i.e., no error under Window's Device Manager.) Removing all the miniport drivers and rebooting still fixed my issue.